Reforme Medical

blog icon facebook icon twitter icon linkedin icon

Privacy

Privacy Policy

Thanks for visiting the Reforme Medical Website, on this page you will find more information about our privacy and security policy.

We respect your confidentiality and will not collect any personal information while you surf our website. The only instance in which personal information will be collected is when you give us your consent and provide the information to us by filling our online consultation or contact forms.

Access to this information will be limited to staff involved in your treatment. All of our staff are trained in and adhere to strict standards of security and confidentiality, this training is subject to regular audit and review. While we can’t guarantee against any loss or misuse of the information you provide, we make all efforts to stop this from happening.

We will use the information you provide, to advice you on treatment strategies, products and services that might be of interest to you. We will also use it to market offers or to help you in resolving complaints. We will not share, or sell your information to third parties.

You will retain the right to access, update or request deletion of this information.

This Privacy Policy applies only to this website to the exclusion of third party websites.

Our website is set up to track information about the visitors to reformemedical.co.uk, our records will not distribute personal information about it's visitors.

We are able to recognise the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by Reforme's technical support staff.

We record the referring site where a visitor "clicked-to-check" on reformemedical.co.uk, but we cannot identify the visitor or the visitor's address.

In addition, our website tracks information about the visits to our website.

For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Patient Guide:

Revision: RefMedPG/AZ/1.1

Issue Date: March 2011

Review Date: September 2011

 Introduction

This patient guide is produced for all our patients/clients to read and be aware of the facilities within our establishment

The aims, objectives and summary of the statement of purpose are:

To improve our patients’/clients' self-esteem, self-image and confidence, by offering professional services of the highest quality

This is achieved by offering a personal service, integrating the highest quality products with the latest proven techniques and protocols

Patients/clients are treated with honesty and integrity, in complete confidence and utmost discretion, in comfortable surroundings

All patient/client treatments will be fully discussed and costs issued at or after the first consultation as indicated within this guide

Facilities available include reception, waiting area, toilets and treatment area

We aim to provide services of consistently good quality, for all patients/clients and only provide services that meet your needs and wishes

We will aim to make your treatment as comfortable and convenient as possible.

When confirming appointments we will make every effort to inform potential patients/clients of details of the facilities

Clinic staff may not be able to lift patients/clients and these limitations will be explained when confirming appointments. A deposit may be taken at the time of making the appointment, which will be deducted from the total cost of any agreed treatment

Out of Hours

We do not have telephone contact out of these hours. Out of hours, should you experience an adverse effect from the treatment or have any concerns, please go either to your GP or to your local accident & emergency department 

Making an appointment

It is advisable to book an appointment as soon as possible to ensure that you get the time and practitioner of your choice.

Laser treatments such as Laser Assisted Hair Reduction, Laser Assisted Acne Reduction, Laser Assisted Wrinkle Reduction, Laser Assisted Vein Reduction

In addition to above, we also carry out non-registerable procedures of cosmetic procedures including injectables

Cancellation Policy

At least 24 hours notice is required of a cancellation otherwise a 50-100% fee of the booked appointment. The outcome will be based on the circumstances of the patient and at this establishment’s discretion

Patient/client Consultation, Dignity and Confidentiality

This clinic has a policy of patient/client confidentiality and all information and records are kept safe and confidential

Records of all consultation and treatments are kept in patients’/clients’ notes

The privacy and dignity of patients/clients is respected at all times

Consent Prior to Treatment 

This establishment operates a consent policy, which will be issued at the first consultation for the patient/client to read and understand prior to proceeding with any treatment.  You will be asked to read through this form carefully and the doctor will answer any queries you may have.

Patient/Client Chaperone/Accompanying Policy

Within this clinic, we encourage the concept of chaperones accompanying patients/clients, within reasonable boundaries.

The situation may arise, where a patient/client is accompanied by a next of kin or friend, or may request a member of staff (within reason) to accompany them. In such cases, the following rules will apply, where the chaperone will:

Have agreement from the patient/client to be present at the consultation

Have the ability and mental capacity to act as a chaperone

Introduce him/her to clinic staff and explain the purpose of their presence

Maintain confidentiality and comply with clinic policies

A record and details of such events will be kept in the patients’/clients’ notes

In any event, the member of staff in charge of the case would make the ultimate decision regarding the presence of chaperones, especially during a Laser procedure

Access to Health Records

All patients/clients have access to their health records in accordance with the Data Protection Act 1998 and the Freedom of Information Act

 If you require access to your records, then please ask the secretary/ receptionist or the Registered Manager who will discuss this with you and agree on the level of information that you require access to

This clinic ensures that information provided to patients/clients and prospective patients/clients and their families is accurate and that any claims made in respect of services are justified

Advertising Policy

This clinic ensures that all its adverts, patient leaflets and services it offers, complies with the Advertising Standards Authority (ASA). Such standards are promoted under the ASAs website: http://www.asa.org.uk/asa/

In case of any complaints, all the advertising information will be released to ASA by this clinic for verification or investigation, as appropriate

Smoking Policy

In order to provide a safe and smoke free environment for staff and patients, the establishment is a no smoking zone.

Valuables

Valuable items such as jewellery, which may have to be removed during treatment, can be kept securely while treatments are undertaken. Patients are advised to retrieve all such items after treatment. This establishment does not accept any responsibility for items lost or stolen.

Mobile Phones

Clients are requested not to use mobile phones within the building 

Additional Information

This establishment has a health and safety, risk management and incident reporting policy

We take part in staff continuing professional development to keep our skills and knowledge up-to-date

This establishment has appointed an RPA2000 Certified Laser Protection Adviser (LPA) who carries out annual visits.

In the event that an individual feels that no benefit has been gained from such treatment, and within reason, we will offer repeat or alternative treatment

Price List and Treatment Plan

Prices will vary depending on the extent of the area to be treated. A consultation is required prior to all initial treatments, enabling the patient/client to agree to a suitable course of treatment

An up-to-date price list is available as a separate list within the clinic.

 

We do not offer a contract as such to our patients/clients, however, the consent form and attendance for the treatment denotes agreement to treatment.

Methods of Payment/Credit

All major credit/debit cards are accepted. If paying by cheque seven working days must be allowed for clearance.

Review of Patient Guide 

This guide provides clear and accurate information regarding treatment and its likely costs. If you have any comments about the presentation or the content of this Patient’s Guide please speak to a member of staff. The guide will be updated as necessary and reviewed annually. If you have any views on the information contained within, or the presentation of this Patient’s Guide we would welcome your comments. Please discuss with any member of staff.

Quality monitoring, Patient /Client Views and Survey Results

It is the aim of this clinic to obtain the views of its patients/clients at least once during their course of treatment, and use these to inform the provision of treatment and care of prospective patients/clients. Patients/clients are notified as to the availability of the survey within the Patient Guide.

This establishment is committed to excellence in service and treatments performed in all areas of its services. We encourage feedback from patients regarding the standards of service, care and information, which you have received. We would welcome any comments or suggestions, which will enable us to work towards improving the quality of our treatment and services provided and ensure that patients receive adequate and correct information.

A feedback questionnaire will be provided at any time during treatment for you to complete, or to put forward suggestions or comments. This establishment is always ready to respond to feedback received about the way in which its services are conducted. Audit of feedback is carried out quarterly and available on request.

The Patient Guide itself is always readily available to patients/clients and copies can are in the waiting room.

Survey results will be available in the waiting room for patients/clients and their families to view.

Complaints Procedure - This clinic operates a complaint procedure as part of its dealing with patients/clients complaints.

Complaints Procedure - This clinic operates a complaint procedure as part of its dealing with patients/clients complaints. 

What we shall do - Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 10 working days of the date when it was raised.  We shall then be in a position to offer an explanation or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.

When we look into a complaint, we shall aim to:

At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing.

This procedure is compliant with the advice of the Health Inspectorate of Wales (HIW). If you are not satisfied with the way Reforme Medical has handled your complaint the please get in touch with the Health Inspectorate of Wales, Bevan House, Caerphilly Business Park, Caerphilly, CF83 3ED, 02920928850.

Dr. Prashant Murugkar

 

Statement of Purpose:

Statement of Purpose

Revision: RefMed/AZ/1.1

Issue Date: March 2011

Review Date: September 2011

 

The Aims and Objectives:

 The Company consists of dedicated and professional medical owner. We strive to be acknowledged by our clients, suppliers and regulators as the leader in our sector. This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed client expectations.

Our Aims:

We aim to provide service of consistently good quality for all patients and only provide service that meets your needs and wishes. We will aim to make your treatment as comfortable and convenient as possible. In addition:

 Our Objectives:

The objectives of the clinic are to deliver a service of high standard in line with the professional standards as follows:

This is achieved by offering clients a personal service, integrating the highest quality products with the latest proven techniques and protocols.

To ensure staff are trained and competent through investment and personal development.

Clients are treated with honesty and integrity, in complete confidence and the utmost discretion, in comfortable surroundings, at a reasonable price.

The clinic complies with the requirements of the Advertising Standards Authority and ensures that adverts reflect the true nature of services offered.

  1. 2.    The kinds of services provided for the purposes of carrying on the regulated activity

Laser treatments such as Laser Hair Reduction, Laser Acne Reduction, Laser Wrinkle Reduction, Laser Vein Reduction

In addition to above, we also carry out non registerable procedures of cosmetic procedures including injectables.

3.    The name and address of the service provider and the registered manager

Service Provider / Medical Director:

Dr. Prashant Murugkar

 

20 Heol Dewi Sant

Heath

Cardiff - CF14 4NN

Contact Person: Dr. Prashant Murugkar

Telephone Number: 02920090010

Email: pmurugkar@gmail.com

 

PROFESSIONAL & TECHNICAL QUALIFICATIONS

 

Registration                 Full GMC registration, number: 6101719

Membership                General Medical Council

British Medical Laser Association

The Royal College of Surgeons (Edinburgh)

Association of Plastic Surgeons of India

British Association of Sclerotherapists

Qualifications             

                                        MRCS, RCS Edinburgh, Mar 2005

MS (General Surgery), Bombay University, India, Jul 1995

MBBS, Bombay University, India, Oct 1990

 

Higher Qualifications

DNB (Plastic Surgery), National Board of Exams, India, Dec 1998

MCh (Plastic Surgery), Bombay University, India, Jul 1998

BTEC Laser Light and Aesthetic Therapies, Edexcel,

                                          UK, Oct 2008.

 

Proficiency Certification in Emergency Care

                                    APLS, Advanced Paediatric Life Support Group, England, Jan2007

                                    ALS, Advanced Life Support, England, Feb 2008

 

Making an appointment - It is advisable to book an appointment as soon as possible to ensure that you get the time and practitioner of your choice.

 

Cancellation Policy - At least 24 hours notice is required of a cancellation otherwise a charge will be made, which will be based on the circumstances of the patient and at the clinic discretion

 

Smoking Policy - In order to provide a safe and smoke free environment for staff and patients, the establishment is a no smoking area.

 

Valuables - Valuable items such as jewellery which may have to be removed during treatment can be kept securely while treatments are undertaken. Patients are advised to retrieve all such  

 

Methods of Payment/Credit - All major credit/debit cards are accepted. If paying by cheque seven working days must be allowed for clearance.  

 

Mobile Phones - Clients are requested not to use mobile phones within the building

 

Car Parking - There are parking facilities near the clinic. 

 

Client Centred Care - We care about providing the right treatment for patients/clients, so treatments and surgical procedures are only carried out after fully discussing the pros and cons with the patient / client.

 

Consultations - All consultations are carried out in person with patients/clients, by qualified personnel in the privacy of the consultation/treatment room.

 

Records of all consultation and treatments are kept in patient’s/client’s notes. The person who sees the patient/client for an initial consultation, will be the person who carries out your treatment and will be fully trained in the procedures they perform.

 

At the initial consultation, a medical history will be taken and an outline of the problem the patient / client presents with. They will be given information on the procedure, which might help their problem and consent discussed.

 

Patient/Client Records - The details of patients/clients are taken at the initial consultation which also form part of the patient/client records.

 

Information Provided to the Patients/Clients - This clinic ensures that information provided to patients/clients and prospective patients/clients and their families is accurate and that any claims made in respect of services are justified. This is in the form of a patient guide.

 

Treatment of Children – We do treat children. We will expect minors to be accompanied to the clinic by their parents. On rare occasions, we may ask permission from the parents/guardians to consult young children on their own if this is deemed in their best interest.

 

Consent - The clinic operates a consent policy which will be issued at the first consultation for the patient/client to read and understand prior to proceeding with any treatment.

 

Patient Surveys -The clinic will obtain the views of its patients/clients at least once during their course of treatment, and use these to inform the provision of treatment and care of prospective patients

 

Patients/clients are notified as to the availability of the survey within the Patient Guide. The Patient guide itself is always readily available to patients/clients and copies are available in the waiting room.

 

It is the policy of this clinic also to carry out annual and regular random patient surveys to seek the views of our patients/clients as to the quality of the treatment and care provided by our personnel.

 

This also enables the clinic to ensure compliance with its quality monitoring policy as per standards. These results will be available in the waiting room for patients/clients and their families. These will also be issued to the Health Inspectorate of Wales (HIW) as and when requested.

 

Patients/clients views will be collated into a report by entering the results into a spreadsheet and totals and percentages will be calculated as to the overall performance. Explanation of the totals may also be represented by visual aids such as graphs and charts.

 

The results of the survey will also be made available to staff by way of discussion at regular staff meetings. Guidance as to where and how to access the report will be noted in the minutes of these staff meetings.

 

Privacy and dignity of patients - The privacy and dignity of patients/clients are respected at all times.  This clinic has a policy of patient/client confidentiality and all information and records are kept safe and confidential.  All consultations are carried out in person with patients/clients, by qualified personnel in the privacy of the consultation/treatment room. Records of all consultations and treatments are kept in clients’ notes.

 

 

Complaints Procedure - This clinic operates a complaint procedure as part of its dealing with patients/clients complaints. 

 

What we shall do - Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 10 working days of the date when it was raised.  We shall then be in a position to offer an explanation or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.

 

When we look into a complaint, we shall aim to:

 

 

At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing.

 Dr. Prashant Murugkar


Copyright © Reforme Medical 2011 | Terms & Conditions | Privacy Policy | All rights reserved.